Property Management Services

We know that you care about your property and want to safeguard your investment. Quetzal is here to help. Our experienced team will screen all potential renters and find the best tenant for your home. Your tenant will be provided with an online tenant portal to facilitate easy communication with us. Paying rent online and submitting maintenance requests are a breeze.

Contact us for a no obligation property assessment. We look forward to working with you.

Owner Portal
Asheville bungalow home

Marketing

We promote your property on all major platforms and strive to find you the right tenant for your home.

Leasing

Prospects will be thoroughly screened and all relevant paperwork will be completed in compliance with North Carolina law. We will promptly deposit rents into your account and handle all tenant communication.

Inspections

In addition to periodic walk through inspections Quetzal provides a custom systems inspection of your home performed by Canary Home Inspection, a NC licensed home inspector. This inspection is included in your new lease fee the first year with an option to renew in subsequent years.

In-house maintenance team

Our team provides prompt professional repair services and when needed we partner with our network of professional contractors to provide the care your home needs. All tenants are provided access to a 24/7 emergency line that connects them directly to a maintenance tech in the event of an emergency.

Ingrid Johnson, Co-founder and Maintenance Coordinator

Customer care and accounting

We will work with you to provide the care you want for your investment. A monthly accounting will be provided for each property and a regular maintenance plan will be created to keep your property in top shape. Your tenants will have access to a tenant portal to pay rent and submit maintenance requests. At Quetzal we care about our tenants and want to provide a good experience for them. Each tenant is provided with a tenant handbook to help guide them through a successful tenancy.

Frequently Asked Questions (FAQs)

Why do I need a Property Manager?

It makes sense to hire a qualified property manager unless you are able to make your own repairs, you live close to your rental and you’re willing to devote time and effort to document preparation and tenant relations. 

Here are some of the items we can assist you with:

  • Fill vacancies quickly
  • Adequately screen applicants
  • Handle day to day and emergency repairs
  • Build good tenant relations
  • Provide monthly and yearly financial statements
  • Ensure compliance with housing regulations
What is the new lease fee?

This covers the marketing of your property, tenant screening and all document preparation. Quetzal Community Real Estate spends considerable time and expense preparing your property and processing it through move in.

What is included in my systems inspection?

The systems inspection focuses on the main systems of your home including plumbing, electrical and HVAC. The goal of this inspection is to find problems that tenants may overlook.

Some past discoveries have included:

  • Leaking water heater
  • Nonfunctioning GFCI outlet
  • Leaking ice maker tubing
  • Missing roofing shingles
  • Loose toilet seal
  • Open electrical junctions
  • Missing HVAC filters
Why choose Quetzal?

Weare a well qualified diverse team interested in preserving your investment while still caring for our tenants and community. As a real estate cooperative we equitably distribute profits throughout our network. We also work with Poder Emma to help maintain permanently affordable housing in the Emma community. Supporting Quetzal supports Asheville!

Client Testimonials

“Quetzal has been an excellent property management company for me and my property.  They are communicative and quick to respond to any home needs or concerns.  Whether they be expressed by me or the tenant.  Their maintenance team is top notch, providing rapid and expert services across a wide variety of trades.  I trust them with my property and would highly recommend them to anyone in search of competent property management.  Thanks Quetzal!”

Britt

“Our organization, Colaborativa La Milpa, rents offices in a building managed by Quetzal Community Real Estate. Our experience as tenants has been extremely positive. Quetzal is responsive and easy to work with. We would highly recommend them to anyone seeking property management. The fact that they are also a cooperatively owned social enterprise aligns with our values and sets them apart from other companies.”

Colaborativa La Milpa